Patient Information

Its your health. Stay informed, stay healthy.

Overview

Comprehensive Consultation & Advanced Care

BGS Gleneagles Global Hospitals offers comprehensive consultation and care at its Outpatient Department by expert doctors. Excellent diagnostic facilities, state-of-the-art consultation infrastructure and dedicated staff provide patients with a sensitive, understanding and advanced OPD clinic. Patients can book themselves appointments via the online booking engine on the website or contact us via our helpline numbers. Unless it is an emergency situation, we encourage patients to seek an appointment and arrive at the appointed hour. This allows us to serve you in a hassle-free manner – providing you the best value for the time you spend with us.

For your first visit, please do bring along with yourself:

Patient Information Diagnostic Medical Report

Any previous medical records, diagnostic reports and any other relevant material.

Care Giver

A caregiver, preferably a close family member or relative.

Treatment Plan

An open mind & willingness to pursue treatment to regain your health.

At BGS Gleneagles Global Hospitals, we believe that you as the patient and your caregivers must be at the heart of all your health-related decisions. We are facilitators and advisors and will work with you tirelessly to restore your health. It is our endeavour to see you in the pink of your health, at the earliest with the least possible inconvenience caused to your daily routine.

 

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Preparing for Admission

Planning in advance and being well-prepared for admission can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to,

  • Plan the required stay in consultation with the doctors.
  • Understand the procedures they ought to undergo.
  • Be informed about the expected outcomes of the hospitalization
  • Plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

Planning also involves, taking care of the insurance formalities, if any. And making provisions of leave/absence from work. We encourage our patients to ask enough questions of their doctors & other staff to fully understand every small detail & requirement of their hospitalization.

 

FAQ

 

What must I bring along for hospitalization?

The list of items to be brought for hospitalization at BGS Gleneagles Global Hospitals includes – health insurance card, medical records (current & previous), investigation reports and consultation/prescriptions from the OPD. Additionally, patients are also encouraged to bring some of their personal items such as glasses, hearing aids etc., but advised to refrain from bringing expensive jewellery, watches and other such valuables. We encourage you to come light and only with the most essential items to make your stay easy & hassle-free.

What must I expect during the hospitalization?

Hospitalization is a time for you to receive treatment, rest and recuperate. Patients often consider only the first part and overlook the remaining two. The treatment could be clinical, investigative and may involve a small procedure or major surgery (depending upon the case). The major part of the hospitalization stay will be allocated to the treatment part. However, a vital component of your hospital stay is also to be able to rest & recuperate. Allowing the body sufficient rest from everyday stress is vital to the treatment course.

Can the patients have a care-giver and receive visitors?

At BGS Gleneagles Global Hospitals, we encourage you to bring along one care-giver who is available with you at all times. This could be a close relative or family member or a personal friend. We understand that your health is important to your friends and loved ones and they would have the desire to visit you to know of your well-being. We allow visitors at designated hours, in a manner that is not disturbing to other patients. Visitors may not be allowed for highly critical cases and patients in intensive care.

What is the expected outcome of hospitalization?

The expected outcome of hospitalization can and should be discussed with your respective doctor prior to admission. Each patient could have a different threshold limit to be relieved from the hospital. It is important to note that the end of hospitalization is not the end of the treatment cycle. You may require subsequent visits, medication and consultation to complete the overall treatment and overcome your sickness. The end of hospitalization simply means that you no longer require constant monitoring and can rest at home or undertake daily activities.

 

Admission Steps

 

doctor consultaion at BGS Glenagles Global Hospitals    treatment and hospitalization at BGS Gleneagles Global Hospitals    Treatment Plan at BGS Gleneagles Global Hospitals  

Insurance Approval approval BGS Gleneagles Global Hospitals    Pre-Admission Investigations at BGS Gleneagles Global Hospitals    Admission at BGS Gleneagles Global Hospitals

 

Preparing for Surgery

A surgical intervention is often necessitated to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

 

FAQ

 

What is a Patient Relations Cell?

A Patient Relations Cell is tasked with ensuring that all our in-patients have an extremely friendly and hassle-free patient experience while at BGS Gleneagles Global Hospitals. Our patients are provided with the best of infrastructure, facilities and staff assistance to make their hospital stay pleasant. We hope to deliver the right treatment and value for patients and their family members. They can consult the Patient Cell for any queries or concerns, in case they are not adequately resolved by the nursing and/or clinical staff.

How do I connect with the Patient Relations Cell?

The patient relations cell at Global Hospital is at the second-level of the escalation matrix. The primary responsibility of taking care of all patient and/or caregiver concerns rests with the immediate nursing or clinical staff. We are confident that our dedicated nursing staff is adequately trained for all your concerns. However, it is possible that you may wish to speak to our Patient Relations Cell to escalate certain unresolved issues. Please speak to our Patient Relations Staff for the resolution of your queries.

What role does the Patient Relations Cell play in resolving disputes?

Firstly, we trust there will be little chance for you to be aggrieved at BGS Gleneagles Global Hospitals. Our dedicated staff and tireless personnel will strive to ensure that you have a pleasant stay at the hospital. In case of any concerns, the Patient Relations Cell acts as a facilitator to arrive at a solution that is within the rules of the Hospital; meets the concerns of the patients; and does not infringe upon the rights of other patients and hospital staff.

What are the concerns that the Patient Relations Cell typically handles?

The following concerns are handled by the Patient Relations Cell:

  • Concerns about your hospitalization.
  • Questions on the Hospital policies.
  • Questions on the services rendered at BGS Gleneagles Global Hospitals.
  • Any special needs that of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

 

Surgery admission Steps

 

Consultation with a doctor at BGS Gleneagles Global Hospitals    Why do I Need A Surgery   Rehabilation Plan plan at BGS Gleneagles Global Hospitals   

Insurance Approval at BGS Gleneagles Global Hospitals    Pre-Surgery Investigations at BGS Gleneagles Global Hospitals   Admission at BGS Gleneagles Global Hospitals

Going Home

No hospital stay, however comfortable, can match the comfort of your own home and we at Gleneagles Global Hospitals perfectly well understand your desire to head home at the earliest possible. We factor-in your eagerness to return to the comfort of your home against the need you may have to stay in the hospital for observation, treatment and/or a possible contingency. Rest & recuperation can be achieved at home, but in certain cases it is important to have a sterile environment with constant observation for a few days. Prior to returning home you must also have a thorough understanding of the care that must be ensured at home and the subsequent visits you ought to undertake. A pre-discharge checklist provided herein give you a brief snapshot of the things you must consider & complete. Please note, discharge from the hospital is neither the end of treatment cycle nor complete cure, it is an important milestone with a few more before you are fully healthy & well.

 

Pre Discharge Checklist

  Discussion with the Doctor

Discuss on the timing and viability of discharge. The doctor will help you understand the pros & cons (if any) and advice for discharge likewise.

  Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigations and visits to the hospital, if necessary.

Discharge Documentation

Please collect the relevant documentation and medical records such as reports, bills, prescriptions, case-history etc., for future reference.

  Discussion with the Doctor

Settle your bills and payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.

  Post Discharge Treatment Plan

Prior to discharge have a clear understanding of the diet plan that you ought to stick to & the activities that you can carry out at home

Discharge Documentation

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please have your family take care of this.

Billing Procedure & FAQs

All the billing at BGS Gleneagles Global Hospitals is centrally administered by the Billing Department. The billing department works with the family, caregivers and/or the individual right from the pre-admission stage in ensuring that the billing can happen in a hassle-free and efficient manner. Our International Patient Services Coordinator will help you with your financial and payment arrangements. The team will take all possible measure to help the family understand the relevant costs and modes of payments, including insurance claims, to ensure there are no surprises eventually. The endeavour is to provide ailing individuals and/or family member convenience and comfort to concentrate on the well-being while leaving the financial paperwork for us.

 

Does BGS Gleneagles Global Hospitals accept & facilitate cashless settlements?

Yes, BGS Gleneagles Global Hospitals facilitates cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. In case of a cashless settlement, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement arrived at the end of the treatment.

Is pre-authorization mandatory for cashless settlements?

Yes, BGS Gleneagles Global Hospitals facilitates cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. In case of a cashless settlement, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement arrived at the end of the treatment.

What modes of payment does BGS Gleneagles Global Hospitals accept?

BGS Gleneagles Global Hospitals accepts direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits in place at the time of payments. Patients and families must make adequate arrangement to ensure hassle-free treatment & discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes. We advise you to clear all your pending dues prior to discharge. All discharge formalities are initiated only upon the receipt of the full & final settlement of all pending dues either directly or by an approval from the insurer.

Can I pay my bills in International Currency?

The preferred currency for settling all bills is Indian Rupees. The hospital staff, however, can help you convert your foreign currency bills or travellers’ cheques into Indian Rupees. You can get in touch with the Patient Services Desk for more information.

Do I need to revisit for a follow-up?

In most cases, we help you find a local doctor who will be able to take care of the follow-up visits or consultation. We also provide video conferencing facilities. In an extreme case, you may have to pay a follow-up visit but we will try our best to help you avoid one.

Giving you choice and fleibility

Health Insurance & third-party assurance for health is one of the vital components of modern healthcare architecture. At BGS Gleneagles Global Hospitals we understand certain procedures can be expensive and without the cover of a health insurance it would be difficult to be met out of personal incomes. To ensure that each of our patients have a seamless and efficient approval mechanism, we work with a wide range of health insurance partners. This partnership allows patients to have a clear understanding of the coverage, the criteria to be eligible for the cover and the quantum of coverage allowed.

For the insurers, they can trust us to provide accurate information, documentation and assistance in evaluating the patient’s needs and offering a transparent mechanism to approve and disburse claims. This creates an ecosystem for accurate and prompt settlement of claims resulting in overall improvement in patient experience.

Insurance Partners

BGS Gleneagles Global Hospitals India has longstanding agreements and partnerships with some of the leading Health Insurance providers in India, helping patients secure quick approval for their healthcare needs. We have listed our Insurance Partners below, however please check at the respective BGS Gleneagles Global Hospitals location on the tie-ups that the individual hospital has with the insurance service provider.

 

 

TPA Partners

The third-party administrators process claims and settlements on behalf of the insurance agencies. BGS Gleneagles Global Hospitals India maintains a close working partnership with some of the leading TPA providers worldwide to make claims and settlements easier for the patients. We have listed our TPA Partners below, however please check at the respective BGS Gleneagles Global Hospitals location on the tie-ups that the individual hospital has with the TPA provider.

 

 

Empanelled Public Sector Corporates

At BGS Gleneagles Global Hospitals we have tie-ups with numerous public and private sector companies across all industry segments. Listed below are some public sector corporates who have tied up with us. This allows the employees from these corporates who undergo medical treatment at BGS Gleneagles Global Hospitals to have an easy and hassle-free settlement process with the respective insurance service provider with whom we have a tie-up.

 

Patient Rights & Responsibilities

At Gleneagles Global Hospitals, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

 

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

services for the differntly abled at BGS Glenagles Global Hospitals

Gleneagles Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

services for the differntly abled at BGS Glenagles Global Hospitals

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Gleneagles Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

You maybe interested in

 

Our Centres of Excellence

BGS Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein BGS Gleneagles Global Hospitals is the premier facility for  treatment and care include the following.

We are committed to deliver your health aspirations

This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search.


Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for,  please type the correct name in the "Search by doctor's name" search bar and click on Go!

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Written Testimonials

Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at  our facilities. Here is what our patients say!

Video Testimonials 

Hear the stories of individuals who've overcome extraordinary odds to reclaim their health!

Media Experts Speaks

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Online Print Media: Cervical cancer is one of the most common type of cancer among women in the country, second only to breast cancer | Media Article Image - Deccan Herald | BGS Gleneagles Global Hospitals, Bangalore

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